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FAQ
Yes, every single product on our platform is sourced directly from certified manufacturers and authorized distributors. We guarantee that all our surgical items meet the stringent quality standards set by the Indian regulatory bodies, including the Central Drugs Standard Control Organization (CDSCO) and are compliant with BIS (Bureau of Indian Standards) specifications. Authenticity and patient safety are our highest priorities.
Yes, absolutely. We have a dedicated institutional sales team to cater to the bulk requirements of hospitals, clinics, and medical colleges. For custom pricing, dedicated account management, and recurring orders, you can contact our institutional sales desk directly at directsurgicals.care@gmail.com or connect with us on WhatsApp at
We understand the urgency of medical supplies. We partner with India’s leading logistics providers to ensure timely and secure delivery across all major cities and pin codes. Standard delivery to most metropolitan areas takes 3-5 business days, while deliveries to other regions may take up to 7-10 business days. You can track your order in real-time using the tracking ID provided after dispatch.
We strive for your complete satisfaction. If you receive a damaged or incorrect product, you can initiate a return or exchange request within 7 days of delivery. Please ensure the items are in their original, sealed packaging. Our customer support team is available to assist you through the process. You can find our detailed return policy [link to return policy page].
We prioritize quality and safety above all else. Our product catalog features items that are certified by leading global and national bodies, including ISO (International Organization for Standardization), CE Marking (Conformité Européenne), and local approvals from the CDSCO (Central Drugs Standard Control Organization). You can find specific certifications listed on each product page, ensuring every item you purchase meets the highest industry standards.
Yes, we do. While our e-commerce platform allows for a seamless and efficient online experience, you are welcome to visit our physical office for a more direct consultation or to discuss bulk orders. Our office is located at: [Add your full office address here]
Yes, our products are available for both institutions and individual customers. However, for all medical cases, we highly recommend seeking professional medical advice before use. While our platform provides basic user instructions, it is essential to follow professional guidelines and consult with a healthcare professional to ensure the correct and safe application of any surgical item.
We employ a high-efficiency e-commerce model and source directly, which allows us to significantly reduce overhead costs compared to traditional multi-tiered distributors. This efficiency is passed directly to you, ensuring we offer highly competitive pricing across our entire catalog. For bulk orders, our institutional sales team provides customized quotes that guarantee the best value, ensuring quality surgical items are always affordable.
We operate as a trusted authorized distributor and vendor for multiple certified national and international manufacturers. This hybrid approach is our strength: it allows us to offer you a one-stop solution with a vast, diversified inventory (Scalpels, Forceps, Sutures, etc.) while rigorously vetting every manufacturer for compliance with ISO and CDSCO standards.
Absolutely. We maintain the highest standards of transparency. All our products are accompanied by the necessary documentation. Upon request, we provide: Product-specific certifications (CE, ISO, CDSCO), Batch-specific details, and Detailed warranty information for reusable items. You can download key product documents directly from the product page.
We provide a wide variety of certified medical and surgical supplies, including home-care equipment, orthopedic supports, diagnostic tools (like glucometers), mobility aids, wound care, post-surgery recovery items, and more—serving both individuals and institutional customers.
Yes. All our products are 100% authentic. We rigorously source from trusted manufacturers and conduct quality checks to ensure safety, reliability, and compliance with medical standards.
We serve both: hospitals, clinics, and other institutions, as well as individuals (patients, caregivers, home users) who need medical supplies. We also support bulk orders.
Shipping times depend on location and product availability. We aim for fast, dependable delivery across India. (You may want to specify exact times for metropolitan vs rural areas.) We also have a Shipping & Delivery Policy detailed on the site.
If a product is defective, damaged, or not as described, you can request a return or refund under our Return, Refund, and Cancellation Policy. For cancellations, the terms depend on whether the order has already been shipped. (Better to define deadlines, conditions, and process.)
After purchase, you should receive order confirmation and tracking information (if applicable). You can also log into your account on the site to view your order history and current status. If you need help, our Help Center / Contact Us team is available.
Yes. For large-quantity orders (for hospitals, clinics, or other institutions), we provide special bulk pricing and tailored support. Contact our sales or support team to get a quote.
We accept multiple payment options (credit/debit cards, online payments, etc.). (You may want to list exactly which cards, wallets, or bank transfer options are accepted in India.)
Chronic Disease Management
Mobility & Rehabilitation
Bedridden & Elder Care
Diagnostic & monitoring
Post-Surgery Recovery