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FAQ

What is the correct way to use surgical tape and fixation tape to secure a wound dressing?

Tape & Adhesion: Surgical Tapes (like paper, cloth, or plastic tape) and Fixation Tapes are used to hold bandages and gauze securely. Apply the tape to the skin surrounding the dressing, not directly over the wound. Ensure the skin is clean and dry first. Use paper tape for sensitive or fragile skin, and cloth tape for durability where heavy support is needed. Key product focus: Surgical Tape, Fixation Tape.

How often should I change a basic gauze dressing or an adhesive bandage?

Dressing Change Frequency: For minor wounds covered with an Adhesive Bandage, change it daily or immediately if it becomes wet or dirty. For surgical or deep wounds using Sterile Gauze, follow your doctor’s specific instructions. Generally, dressings should be changed daily to inspect the wound and ensure cleanliness, promoting faster healing and preventing infection.

What signs of infection should I look for when checking my surgical incision at home?

Infection Monitoring: It’s vital to monitor for infection. Key signs include increased redness spreading beyond the wound edges, pronounced swelling, warmth when touched, discharge of pus (yellow, green, or foul-smelling fluid), or developing a fever. If any of these occur, contact a healthcare professional immediately. Key product focus: Wound care, First Aid.

When should I choose a transparent/film dressing over a traditional gauze pad?

Dressing Types: Transparent Film Dressings are often used for IV sites or clean, shallow wounds because they allow the site to be viewed without removing the dressing and are waterproof. Gauze Pads are absorbent and necessary for wounds that have light to heavy drainage. Use the right dressing type to maintain the optimal moisture level for healing.

Do you offer supplies for diabetic foot care and non-healing chronic wounds?

Specialized Wound Care: Yes, chronic wounds require specialized products. We offer advanced dressings like Hydrocolloids and Alginates for managing moisture in complex wounds, along with comfortable Foot Care products designed to protect pressure points and prevent ulcers, which is crucial for diabetic patients.

What is the proper procedure for disposing of used, contaminated wound dressings?

Safety & Disposal: Place used Gauze and Bandages into a dedicated plastic bag, seal it tightly, and dispose of it with regular household waste. Do not flush dressings. For items contaminated with large amounts of blood or sharp edges, follow local Biomedical Waste guidelines or consult your local waste management provider for specific instructions.

What kinds of medical supplies does Direct Surgicals offer?

We provide a wide variety of certified medical and surgical supplies, including home-care equipment, orthopedic supports, diagnostic tools (like glucometers), mobility aids, wound care, post-surgery recovery items, and more—serving both individuals and institutional customers.

Are the products authentic and quality-checked?

Yes. All our products are 100% authentic. We rigorously source from trusted manufacturers and conduct quality checks to ensure safety, reliability, and compliance with medical standards.

Do you serve only hospitals, or individual customers too?

We serve both: hospitals, clinics, and other institutions, as well as individuals (patients, caregivers, home users) who need medical supplies. We also support bulk orders.

How long does delivery take, and what is the shipping policy?

Shipping times depend on location and product availability. We aim for fast, dependable delivery across India. (You may want to specify exact times for metropolitan vs rural areas.) We also have a Shipping & Delivery Policy detailed on the site.

What is the return / refund / cancellation policy?

If a product is defective, damaged, or not as described, you can request a return or refund under our Return, Refund, and Cancellation Policy. For cancellations, the terms depend on whether the order has already been shipped. (Better to define deadlines, conditions, and process.)

How can I check the status of my order?

After purchase, you should receive order confirmation and tracking information (if applicable). You can also log into your account on the site to view your order history and current status. If you need help, our Help Center / Contact Us team is available.

Do you offer bulk or institutional pricing?

Yes. For large-quantity orders (for hospitals, clinics, or other institutions), we provide special bulk pricing and tailored support. Contact our sales or support team to get a quote.

What payment methods are accepted?

We accept multiple payment options (credit/debit cards, online payments, etc.). (You may want to list exactly which cards, wallets, or bank transfer options are accepted in India.)

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