Privacy Policy
Direct Surgicals (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website https://beta.directsurgicals.com (“Website”). By using our Website, you consent to the practices described in this policy.
1. Information We Collect
We may collect the following types of information:
a) Personal Information
When you create an account, place an order, or contact us, we may collect personal details such as:
- Name
- Email address
- Phone number
- Billing and shipping address
- Payment details (processed securely via third-party gateways)
b) Non-Personal Information
We may automatically collect non-personal information when you browse our Website, such as:
- IP address
- Browser type
- Device details
- Pages visited
- Time spent on pages
- Cookies and tracking data
This helps us improve website performance, security and user experience.
2. How We Use Your Information
We use the collected information for the following purposes:
- To create and manage your account
- To process and deliver your orders
- To send order confirmations, updates and support messages
- To improve our Website, products and customer service
- To respond to your queries and provide support
- To prevent fraud and ensure platform security
- To comply with legal or regulatory requirements
We do not sell or rent your personal information to any third parties.
3. Sharing Your Information
We may share your information only with trusted third parties who assist us in operating our business, such as:
- Payment gateway providers
- Delivery and courier partners
- IT service providers
- Analytics and security tools
These partners are required to protect your information and use it only for the services they provide to us.
We may also disclose information if required by law, government authorities, or to protect our rights, safety or property.
4. Cookies & Tracking Technologies
Our Website uses cookies and similar technologies to improve your browsing experience. Cookies help us remember your preferences, analyse site traffic and improve functionality. You can disable cookies in your browser settings, but doing so may affect certain features of the Website.
5. Data Security
We take reasonable technical and administrative measures to protect your personal information from unauthorized access, misuse, loss or alteration. However, no internet-based platform is completely secure, so we cannot guarantee absolute security.
6. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal data we hold
- Request correction or updating of your information
- Request deletion of your data (where legally permitted)
- Withdraw consent for marketing communications
To exercise these rights, you can contact us using the details below.
7. Third-Party Links
Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their policies before providing any personal information.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. Continued use of our Website after changes indicates your acceptance of the updated policy.
9. Contact Us
If you have any questions or requests regarding this Privacy Policy or your personal data, you can contact us at:
Direct Surgicals
Email: [support@directsurgicals.com]
Phone: [+91-88844 54647]
Address: [287/1 5th Main Lakshmi Devi Nagar, Nandini Layout, Bengaluru, 560096 ]