Authenticity & Quality Assurance Policy
At Direct Surgicals, we are committed to providing genuine, reliable and high-quality medical products. This policy outlines how we ensure the authenticity, safety and quality of every item sold through https://beta.directsurgicals.com.
1. 100% Genuine Products
We guarantee that all products available on our website are 100% original and sourced only from trusted manufacturers, authorised distributors or certified suppliers.
We do not deal with counterfeit, expired, refurbished or unauthorised products under any circumstances.
Every product is procured through strict vendor selection and verification processes.
2. Manufacturer-Certified Sourcing
All items listed on our platform are purchased directly from:
- Reputed medical product manufacturers
- Official brand partners
- Verified wholesale distributors
This ensures that every product aligns with industry standards and regulatory norms.
3. Strict Quality Checks
Before shipping, each product goes through multiple layers of quality inspection, including:
- Packaging integrity checks
- Product verification against purchase records
- Expiry date validation
- Visual and physical inspection for damages
- Sterility and seal checks (for relevant products)
Only items that pass these checks are approved for dispatch.
4. Safe Handling & Storage
We follow safe and hygienic storage practices to maintain product quality:
- Climate-controlled storage for sensitive items
- Clean and organised warehouse facilities
- FIFO (First-In, First-Out) inventory method
- Special handling for sterile, fragile and regulated products
Every step is designed to preserve product integrity until it reaches the customer.
5. Expiry Date Protection
We ensure that customers receive products with a reasonable shelf life.
Any item nearing expiry is strictly not shipped unless specifically requested or discounted with clear disclosure.
6. Tamper-Proof Packaging
To maintain authenticity and prevent contamination:
- Products are sealed and packed securely
- Sensitive items are packed with protective cushioning
- Tamper-evident seals are used wherever applicable
If you receive a parcel that appears opened or damaged, please report it immediately.
7. Customer Verification Rights
We encourage customers to check the following upon receiving an order:
- Brand seal
- Expiry date
- Batch number
- Package condition
- Correct product and quantity
If anything seems incorrect, damaged or suspicious, please contact us within 24–48 hours for immediate support.
8. Replacement Guarantee for Authenticity Issues
If any product is found to be:
- Damaged
- Defective
- Not authentic
- Mismatched with the order
We will provide a replacement or refund after verification at no additional charge.
9. Compliance with Regulations
All products comply with applicable:
- Medical safety standards
- Regulatory guidelines
- Legal sourcing and distribution norms
We work only with suppliers who meet statutory requirements and hold the necessary certifications.
10. Contact for Quality Concerns
If you have any questions or concerns regarding product authenticity or quality, please reach us at:
Direct Surgicals
Email: [support@directsurgicals.com]
Phone: [+91-88844 54647]
Address: [287/1 5th Main Lakshmi Devi Nagar, Nandini Layout, Bengaluru, 560096 ]