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Orthopedic Support

Orthopedic Support

FAQ

How do I choose the correct size and fit for a neck, back, or joint support product?

Sizing & Fit: This is the most crucial customer concern for effective pain relief. Choosing the correct size is vital to ensure support, compression, and comfort. Always refer to the specific size chart for the product you are interested in, measuring the circumference of the relevant area (e.g., wrist, knee, waist for Lumber & Thoracic Support). A poor fit can hinder healing.

What is the difference between a Splint/Cast and an Immobilizer for treating injuries?

Injury Management & Immobilization: Splints & Casts are typically rigid, non-removable, and used to provide complete immobilization for severe fractures or post-surgery. An Immobilizer (like a sling or brace) is usually rigid but removable, offering structured support while allowing for limited, controlled movement or hygiene/physiotherapy.

What type of support is best for chronic back pain: Cervical, Lumbar, or Thoracic?

Pain Relief & Support: The correct choice depends on the location of the pain. Cervical Support (neck collars) is for neck and upper spine issues. Lumber & Thoracic Support (back belts, corsets) is designed to stabilize the lower (lumbar) and middle (thoracic) spine, relieving pressure caused by strain or injury.

When should I use a specialized Upper Limb Brace versus a Lower Limb Brace?

Limb Support & Bracing: Upper Limb Braces are designed for the wrist, elbow, and shoulder (e.g., carpal tunnel, tennis elbow). Lower Limb Braces target the ankle, knee, and leg (e.g., ligament sprain, arthritis). Always use a brace designed specifically for the joint you need to stabilize.

What equipment is essential for mobility and daily care for bedridden orthopedic patients?

Bedridden Patient Support: For comfort and care, essential equipment includes a safe Wheelchair or Rollator Walker for transfers. For bedside care, look at Supportive Equipment for Bedridden Orthopedic Patients such as a Commode Chair, Bed Rails, and Orthopedic Consumables that help prevent pressure sores and aid hygiene.

Can I wear orthopedic braces and supports while sleeping, exercising, or bathing?

Usage Guidelines: Most supports, including Lower Limb Braces and Cervical Supports, are designed to be removed for bathing. Consult your doctor or physiotherapist regarding usage during sleep and exercise. Some soft supports can be worn to stabilize the joint during sleep, but rigid braces usually need to be removed.

What kinds of medical supplies does Direct Surgicals offer?

We provide a wide variety of certified medical and surgical supplies, including home-care equipment, orthopedic supports, diagnostic tools (like glucometers), mobility aids, wound care, post-surgery recovery items, and more—serving both individuals and institutional customers.

Are the products authentic and quality-checked?

Yes. All our products are 100% authentic. We rigorously source from trusted manufacturers and conduct quality checks to ensure safety, reliability, and compliance with medical standards.

Do you serve only hospitals, or individual customers too?

We serve both: hospitals, clinics, and other institutions, as well as individuals (patients, caregivers, home users) who need medical supplies. We also support bulk orders.

How long does delivery take, and what is the shipping policy?

Shipping times depend on location and product availability. We aim for fast, dependable delivery across India. (You may want to specify exact times for metropolitan vs rural areas.) We also have a Shipping & Delivery Policy detailed on the site.

What is the return / refund / cancellation policy?

If a product is defective, damaged, or not as described, you can request a return or refund under our Return, Refund, and Cancellation Policy. For cancellations, the terms depend on whether the order has already been shipped. (Better to define deadlines, conditions, and process.)

How can I check the status of my order?

After purchase, you should receive order confirmation and tracking information (if applicable). You can also log into your account on the site to view your order history and current status. If you need help, our Help Center / Contact Us team is available.

Do you offer bulk or institutional pricing?

Yes. For large-quantity orders (for hospitals, clinics, or other institutions), we provide special bulk pricing and tailored support. Contact our sales or support team to get a quote.

What payment methods are accepted?

We accept multiple payment options (credit/debit cards, online payments, etc.). (You may want to list exactly which cards, wallets, or bank transfer options are accepted in India.)

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