Shipping & Delivery Policy
Direct Surgicals is committed to delivering your medical and surgical products safely and on time. This Shipping & Delivery Policy explains how we process and deliver orders placed on https://beta.directsurgicals.com.
1. Order Processing Time
Once your order is placed, our team verifies the details and prepares the items for dispatch.
- Standard processing time: 1–2 working days
- Orders placed on Sundays or public holidays are processed on the next working day.
If any product is out of stock or requires additional verification, we will inform you promptly.
2. Shipping Methods and Timelines
We ship orders across India through trusted courier and logistics partners.
Estimated delivery time:
- Metro cities: 2–5 working days
- Tier 2 & Tier 3 cities: 3–7 working days
- Remote locations: 5–10 working days
Delivery timelines may vary due to courier delays, weather conditions or unforeseen circumstances.
3. Shipping Charges
Shipping charges depend on product weight, order value and delivery location. Applicable charges will be shown at checkout before you complete the payment.
We may offer free shipping promotions from time to time.
4. Order Tracking
Once your order is shipped, you will receive:
- Tracking ID
- Courier partner name
- Tracking link
You can use these details to track your shipment in real time.
5. Delivery Attempts
Our courier partners usually make two delivery attempts.
If you are unreachable or unavailable, the order may be returned to our warehouse.
In such cases:
- Reshipping may require additional delivery charges.
- Refunds (if applicable) will be processed after deducting shipping costs.
6. Delayed Delivery
We try our best to deliver within the estimated time, but delays may occur due to:
- High order volume
- Courier delays
- Weather issues
- Transportation restrictions
If your order is significantly delayed, please contact us and we will coordinate with the courier partner.
Email: [support@directsurgicals.com]
Phone: [+91-88844 54647]
7. Incorrect Address or Contact Information
It is the customer’s responsibility to provide an accurate shipping address and contact details.
Orders with incorrect or incomplete addresses may lead to:
- Delivery delays
- Return to sender
- Cancellation of the order
If delivery fails due to incorrect details, additional charges may apply for reshipping.
8. Damaged or Opened Package on Delivery
If you receive a package that is:
- Torn
- Tampered
- Open
- Damaged
Please take photos or a short video and refuse to accept the parcel.
Inform us within 24 hours so we can raise a complaint with the courier.
9. International Shipping
Currently, we do not offer international shipping.
We ship only within India.
10. Contact for Shipping Support
For any queries related to shipping, delivery or tracking, you can reach us at:
Direct Surgicals
Email: [support@directsurgicals.com]
Phone: [+91-88844 54647]
Address: [287/1 5th Main Lakshmi Devi Nagar, Nandini Layout, Bengaluru, 560096 ]